Our Happy Customers...
Please see below a selection of random testimonials that we have received over the years, however as time moves on our customers now post reviews. As we are a member of ‘Which trusted traders’ please click here to see the genuine unedited reviews that have been posted.
"The team were very good and very friendly, helpful and skilled. Communication amazing and always responsive support & organisation!"
Mr and Mrs G
Abingdon September 2019
"I would like to say a very big thank you to you all. I have had a very difficult four months, single headedly looking after my mother, aunt and four grandchildren in the house, as well as working full time for two months. During that time you have professionally and considerately transformed the house giving me the extra space I need with negligible inconvenience. It really is a miracle and we all love it. Thank you again"
Botley September 2019
"Always ensured a very high quality of work throughout the entire building process. If there was a category higher than excellent I would choose that - they were brilliant Russell has been outstanding - attentive and helpful at all stages. All office staff have been attentive and helpful - really good at all stages"
Mr and Mrs D
Oxford September 2019
"Excellent - Very friendly and helpful
Excellent – great job
Excellent – Bob took very good care of us and his calm manner and interest in his projects made us feel that we had made the right decision to go with Charles Grosvenor. We would certainly recommend Charles Grosvenor as we have had an excellent experience. Communication has been excellent and as a result we felt well-informed and supported throughout the project. The result is of a very high standard and the space has been enjoyed by many of our family and friends already."
Mr and Mrs D
Cheltenham August 2019
"We are really pleased with our loft conversion. It has given us some really useful extra space without too much loss of space on the first floor for the new staircase. For such a big project there was minimal disruption and the work was project managed seamlessly. The girls in the office were really helpful so we always knew what the plan was. Thanks to everyone involved!
Overall the work done by Paul and Andreas was very good and we were really pleased. They were both very good at explaining things without being patronising when I didn’t understand things Very tidy and minimal disruption for the amount of work being done. Andreas was incredibly conscientious. I’ve never had a tradesperson in the house before who has tried so hard not to disrupt me and to tidy up after himself. Huge thanks to Andreas, he was fab. Ben the electrician - Great – efficient and tidy. Ed the plumber - Ed was great. Really helpful and good at explaining things. He seemed to really know his stuff and had some useful suggestions re the layout of the bathroom Office Staff - Brilliant, really, really helpful"
Mr and Mrs P
Oxfordshire July 2019
"The entire team were brilliant from start to finish. The office team were knowledgeable and responsive, always keeping us up to date at each stage with questions or concerns addressed promptly. Dave Knight and his team were superb and we were amazed by the speed of their progress. The final result surpassed our expectations; we were really happy with the outcome. Excellent!"
Mr & Mrs Adams
Witney March 2018
"We have been hugely impressed by the service and work carried out by Charles Grosvenor. Darren and Brad have created a wonderful space in our loft with very little disruption and in a professional and timely manner. On a personal note they were brilliantly patient with my children’s never ending interest in the build. Hayley made the whole process incredibly efficient and stress free and her regular contact was both professional and personable. We would have no hesitation in recommending Charles Grosvenor to anyone."
Mr and Mrs C
Kintbury December 2017
"I was delighted with the speed and quality of our loft conversion, there was very little disruption and the job was completed on time and to budget"
Newbury March 2017
"Overall it was a great experience, we always felt informed at every state and the co-ordination of resources was very organised. The fitting team and trades were brilliant, really nice bunch of guys, hardworking, dedicated and approachable. Even though we have a small property, the quality and usability of the new space is excellent and has added value to our house and solved our space issue perfectly."
Mr and Mrs O
Bracknell June 2016
"Overall it was a great experience, we always felt informed at every stage and the co-ordination of resources was very organized. The fitting team and trades were brilliant, really nice bunch of guys, hard working, dedicated and approachable. Even though we have a small property, the quality and usability of the new space is excellent and has added value to our house and solved our space issue perfectly"
Bracknell May 2015
"Generally everything was very good. I have put the plasterer and electrician in the excellent column, plasterer did a superb job and electrician worked hard to make sure I didn’t need additional consumer unit and to make sure no conduit was used…..I feel that both Paul and Eddie were excellent to deal with, they listened to my queries and were happy to spend time chatting about details. In all I am very pleased with the whole process which was hassle and stress free for the most part. If I was to run another job with yourselves I think a little more questioning on site via phone would be good to possibly deal with any issues rather than at snagging phase and perhaps a bit more info up front about fixtures and fittings so I know what to expect would have helped any miscommunication. Thanks for a great job"
"The end result is superb and our dealings with all Charles Grosvenor people, and sub-contractors, were congenial throughout, which I think is a credit to you. We would have no hesitation recommending Charles Grosvenor to others, and indeed have already done so"
Dr & Mrs Grieve
Broom December 2014
"In an excellent company you have a number of employees who are simply outstanding. The service delivered surpassed our expectation at every stage of the build and we are delighted with the final loft conversion. A big thank you to you all, particularly Dave who even turned up on Sundays to keep the build on track, Hayley for her efficient communication, Russell for his excellent project management, Alan/Darren for their skilled contributions. For a company we selected from the internet – WOW!"
Mr & Mrs Murtagh
Cheltenham August 2013
"Having gone through a big building project a few years ago, we never would have believed that a firm could provide such consistently good service all the way along – from sales, to architect, builders, sub-contractors, office staff, and management, our experience has been wholly positive. I would also like to mention the finishing work from Dave and Leon, who were both really obliging"
Mr & Mrs Griffiths
Birmingham April 2012
Please click on a letter to read in full:
Please find a selection of comments from happy customers who we have had the pleasure in creating a loft room or loft conversion for:
"We wish to take this opportunity to say how delighted we are with the loft conversion recently carried out by Charles Grosvenor. Paul, Carl and Andy were always reliable, helpful, hardworking and incredibly tolerant of all our many changes and cannot be faulted. As you know, our plans and the age of the house were somewhat of a challenge and very special thanks must go to Paul without whose knowledge and guidance there is no doubt the loft rooms, especially the semi-decagonal back dormer, would not look anywhere near as fantastic and impressive as they do. Everyone has been pleasant and professional from the girls in the office to Darren the plasterer and John the plumber. In contrast to the stories we have heard about other companies, Charles Grosvenor has restored our faith in the quality of British builders by delivering a finished product beyond our expectations whilst being totally in keeping with the character of the house and the surrounding conservation area. The quality of workmanship was consistently second to none and this was reinforced by there being virtually no snagging. All people who have seen the finished loft rooms have likewise been very impressed. We will of course recommend you to anyone considering a loft conversion and hope that our paths may cross in the future – we might just do it again! With very best wishes"
Katy & Julian Hough
Sonning, Reading May 2009
"Dear Russell Please find enclosed a cheque for £2,750.72 being the final payment for the works carried out. Please pass on our thanks to Suzanne and Sarah in your office who have dealt with our myriad phone calls so efficiently.
John and Emma Turley
Limehouse, London November 2008
"Dear Mr Annis Thank you for calling the other day to see the progress of our loft conversion. I now enclose a cheque for £1,394.00 being the final payment on the contract. We are delighted with our loft conversion and would like to thank you all for all your help throughout the project. Yours very sincerely"
Stratford-upon-Avon January 2008
"Dear Mr Annis We are very pleased with the finished conversion which has added a lot more space to our house. It was carried out very professionally and also with the minimum of disruption and mess. The finished conversion has been completed to a very high standard and we are very pleased. Once again, thank you very much for an excellent professional job. Yours sincerely"
Alison and Richard Harman
Hunt End, Redditch September 2007
"Dear Russell We would like to express our sincere thank for the splendid job that you and your team have done in converting our loft into a wonderful work room. From beginning to end you have provided excellent customer care, and nothing seemed to be too much, to give us the perfect finish. I have to say that you have gone beyond the extra mile in fulfilling our requirements. You and your team were a pleasure to work with. Best regards"
Rawle and Julie Rajpaulsingh
Bracknell, Berks August 2007
"Absolutely delighted and highly impressed. The quality of the work is first class and the end result even better than we had hoped for. No praise is too great..."
Battersea March 1999
"Most surprising how little the job disrupted our lives. No hesitation in recommending you..."
Wimbledon January 1999
"Thanks, the work was carried out to such a high standard, with a minimum of disruption to the household..."
Amersham February 1999
"Sincere thanks for the speedy and efficient way your staff have completed the work to a high standard..."
Giles and Alex Nightingdale
London March 1999
"Impressed with the professional manner the work was done... the strength of the construction was very impressive. We could keep a herd of elephants up there now!"
PA Smith, Civil Engineer
Coventry September 1998
"Sincere thanks to your entire team, whose professionalism and courtesy throughout has been greatly appreciated..."
Reading July 1998
"The final result is excellent. I would have no hesitation in recommending your firm for further work..."
Thronton Heath August 1997
"Delighted with our loft. It has met all of my expectations in terms of size, timely completion and style..."
Camberley May 1996
"Delighted and very impressed by the workmanship. We will certainly recommend you..."
Alan and Jenny Dix
Surbiton May 1990