Charles Grosvenor Limited Terms and Conditions
This web site is owned and operated by Charles Grosvenor Limited and is made available to you on the following terms and conditions. By using the site and the services available on it you are deemed to accept these terms and conditions and any additional terms and conditions which expressly apply to services and information provided by third parties.
We try to ensure continuous availability of the site and all the services available on it but accept no responsibility for the consequences of interruptions or delays, however caused. We may, additionally, alter the design and specification of the site at any time.
Links to external websites
Occasionally we will provide a link to an external or third party website. Charles Grosvenor Limited is not responsible for any information on these websites, and you therefore indemnify Charles Grosvenor Limited from any liability resulting from your use of these websites.
Limitation of liability
Our liability, and the liability of our third party suppliers, for any loss or damage suffered by you as the result of your use of this site is limited to your actual direct damages and, except in the case of fraud, excludes any loss of future earnings, profit or prospects or any consequential or speculative loss. As required by law, this exclusion does not extend to death or personal injury caused by our negligence.
Charles Grosvenor Limited's online service is committed to protecting the privacy of our users. We want to provide a safe and secure user experience. We will ensure that the information you submit to us via our website at www.charlesgrosvenor.co.uk remains private, and is only used for the purposes set out in this policy.
The information we collect and how we use it
The personal details you submit via our contact page, are held and used by us for the purpose of answering your enquiry. For example you may be asking us for a quotation. We need these details to be able to process a reply. We also store personal details in our member area, which are kept confidential from any other members. These details are used for the purposes of contacting you, and for the functionality contained within the member area. We do not disclose this data to any other person outside Charles Grosvenor Limited or any other company.
Access to your personal data
You have the right at any time to ask us for a copy of the information supplied by you that we hold. We have the right to charge an administrative fee for this service. If you would like to make a request for information, please contact firstname.lastname@example.org.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website:
These terms and conditions shall be interpreted in accordance with English law and all disputes shall be decided by the English courts