We could not have wished for a smoother process, or for a better outcome. You did not just do a job, every member of your team thought about the detail, making additional suggestions which made the final loft room even better than we had originally imagined it. To say that we are ‘satisfied’ does not begin to cover it; the result has exceeded our expectations, not only in the quite exceptional quality of the workmanship from the plumbing or electricity to the plastering or the staircase, from the fitting to the organizational support, but also in the understanding, friendliness and reliability of all concerned. Everything happened exactly when and how we were told it would; all those involved were masters of their craft, and took a real pride in their work. We cannot thank you enough for a conversion which is truly outstanding.